Detail | Description |
---|---|
Name & Photo | Provide the name for printing on the box. Upload the photo for the box and chocolates. |
Message | Share a plain text message for butter paper (no emojis or symbols). |
Accuracy | Ensure all details (name, message, and photo) are correct before confirming the order. No changes allowed later. |
Preview | Previews of the gift are not available. |
Attribute | Description |
---|---|
Size & Weight | Heart shape chocolates, each weighing ~13-15 gm. |
Printing on Chocolates | Edible ink is used, safe for consumption. Chocolates have a white chocolate top and dark chocolate base. |
Shelf Life | Best consumed within 3 months. |
Box Type | Dimensions | Weight | Material |
---|---|---|---|
12 Chocolate Box | 230 x 150 x 32 mm | ~420 gm (box + chocolates) | MDF |
18 Chocolate Box | 330 x 150 x 32 mm | ~550 gm (box + chocolates) | MDF |
Aspect | Details |
---|---|
Delivery | 3-7 working days (no specific date guarantees). |
Shipping | Reliable courier service; tracking ID provided. Ensure someone is available at the delivery address. No redirection or Sunday/National Holiday deliveries. |
Packaging | Secure thermocol packaging ensures safe transit. |
Storage | Store in a cool, dry place below 25℃. Avoid moisture and direct sunlight. |
Policy | Details |
---|---|
Cancellations | Orders cannot be canceled once placed. |
Issues | For delays or wrong products, contact customerservice@chococraft.com |
Aspect | Details |
---|---|
Privacy | Your information is kept private. Customer-provided content (images, messages, logos, etc.) is never shared. |
Advertising | Ads feature model images from licensed sources. |
We offer free shipping to the USA, UK & UAE on all orders.
Average Lead Time: 3 to 7 working days after order confirmation.
Ensure accurate and complete shipping details, including the recipient's name, correct address, and apartment numbers (if applicable), to avoid delays or failed deliveries.
ChocoCraft is not responsible for delivery delays caused by:
- Incorrect or outdated addresses.
- Recipient unavailability.
- Factors beyond our control, such as extreme weather or courier delays.
If unsatisfied with your order upon arrival, contact us at customerservice@chococraft.com within 24 hours of delivery with:
- A detailed description of the issue.
- Photographs as evidence.
Claims made after 24 hours or without proper evidence will not be eligible for a replacement. Replacements are subject to ChocoCraft’s discretion.
Slight variations in chocolate prints are normal due to their edible nature. However, in cases of significant damage, we will re-ship the order at no additional cost.
Due to the perishable nature of our products, refunds are not offered.
Orders cannot be canceled once placed, as they enter the production process immediately.
Changes to the shipping address must be communicated immediately after placing the order.
Customization details (e.g., names, photos, messages) cannot be modified after submission.
ChocoCraft is not liable for errors in the details provided by the customer (e.g., typos).
If customization details are incorrectly incorporated, we will re-ship the corrected product at no extra cost.
For further assistance, contact our team at customerservice@chococraft.com.
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