Shipping Policy

Delivery Timelines

  • Most bulk orders are delivered within 5-8 working days after design approval to the US, UK, and UAE.
  • For Retail Orders we normally deliver in 3-7 days.
  • The maximum delivery time is 21 days, unless specified otherwise.
  • For large orders (a few hundred or thousand boxes), we will provide specific delivery timelines.
  • The stated delivery time starts after design approval and not from the date of order placement.
  • Complex customizations may require additional processing time.

Courier Partner

  • We have direct contracts with DHL and FedEx, handling most of our shipments. We also work with UPS and other reputable courier partners.
  • A tracking ID will be shared as soon as the shipment is dispatched, allowing real-time tracking.

Packaging for Bulk Shipments

  • All bulk chocolate shipments are carefully packed in high-quality thermocol boxes to ensure they arrive in perfect condition.
  • The thermocol packaging acts as a protective barrier, safeguarding chocolates from temperature variations, humidity, and physical impact during transit.
  • Its weatherproof nature ensures that the chocolates remain fresh and unaffected by external conditions.
  • The sturdy packaging prevents any breakage, maintaining the integrity of each chocolate box.
  • Every chocolate box is delivered in flawless condition, ready to impress and delight the recipients

Multi-location deliveries

We offer deliveries to multiple office locations. Additional charges may apply.

    Direct Shipping to Employees & Clients

    • We can ship orders directly to your employees or clients. However, additional charges will apply, covering packaging and courier costs.
    • For individual deliveries, we take extra care in packaging to ensure the chocolates arrive in excellent condition.

    Packaging for Retail Shipments

    All retail chocolate shipments are also securely packed in premium thermocol packaging to ensure they arrive in perfect condition. The packaging is designed to:

    • Preserve Freshness: Sealed and insulated to protect chocolates from temperature changes and humidity.
    • Prevent Damage: Sturdy outer packaging prevents breakage and maintains the integrity of each chocolate box.
    • Weatherproof Protection: Shields chocolates from external conditions during transit.
    • Elegant Presentation: Every chocolate box is delivered in pristine condition, ready for gifting or personal enjoyment.

    We take extra care in packaging to guarantee a delightful unboxing experience for every customer.

    Mandatory Information

    • Please ensure that someone is available at the provided address at all times, as courier partners may not call before delivery.
    • Deliveries are typically not possible on Sundays and National Holidays.
    • Address redirection after dispatch is not possible.
    • Deliveries are conducted as per the courier company’s policies, and we have limited control over the exact delivery schedules.
    • We do not ship to P.O. Boxes due to the perishable nature of our products. Certain remote locations may have extended delivery timelines.
    • Unforeseen circumstances such as weather disruptions, customs clearance delays, or logistics issues may impact delivery timelines. We are not responsible for delays caused by third-party courier services.
    • If an order arrives damaged, please report the issue within 24 hours with clear photos. We will evaluate refund/replacement requests on a case-by-case basis.